Any questions? This way!
FAQ, quick solutions and official information on all features.
If you do not find your question here, contact us.
🧠 Advanced AI Features
Everything about the power of Imagine Social
Yes, with the Pro or Enterprise subscription, you can create multiple IA, each dedicated to a specific account or page.
Currently, AI focuses on content creation and planning. However, with the Pro or Enterprise subscription (see Chatbot option), you will also have access to an AI that responds to your private messages.
Yes, you can set specific instructions to adapt the tone and communication style of AI to your brand.
Yes, it can generate relevant hashtags based on the content and targeted platform if you ask.
Yes, AI can incorporate images that you provide to it in publications.
Yes, it analyses trends to provide relevant and engaging content.
Yes, the tool allows you to plan recurrent publications according to a specified schedule.
Yes, you can preview the publications before they are scheduled or published.
Yes, it adapts to your choices and preferences to refine its proposals.
📊 Statistics & Analysis
It's mathematically possible!
Imagine Social provides reports on the performance of your publications, including commitment, scope and other key metrics.
Yes, analyses allow you to compare results between connected platforms.
Yes, you can export the reports in PDF or CSV format to share or analyze them.
Yes, the tool provides data on your audience growth.
Yes, suggestions are offered to improve your performance.
Statistics are updated regularly to reflect recent performance.
Yes, you can select date ranges to analyze specific periods.
🔐 Security & Privacy
Safety above all
Absolutely. Imagine Social is hosted by OVH and meets GDPR standards to ensure the security of your data.
Yes, you can request deletion of your data by contacting the support.
No, your data is not shared without your explicit consent.
They are stored securely and encrypted to ensure their confidentiality.
You can contact the support immediately for any unusual activity.
No, your data remains confidential and is not used for training purposes without your consent.
By respecting the principles of data minimization, transparency and security, in accordance with the GDPR.
💳 Subscriptions & Payments
No need to break the piggy bank
Currently, you can pay by credit card. The addition of other means of payment is pending.
Yes, you can switch to a higher or lower formula from your customer space.
Yes, a free trial period of 14 days is available to test the features.
You will be asked to switch to a higher offer or adjust your usage.
Yes, termination is possible with one click from your account.
More information, multi-account management, priority support, more automation, etc.
Yes, a PDF invoice is generated automatically with each payment.
No, the prices displayed include all the features offered for each plan.
Yes, an annual payment is offered with an advantageous discount.
Yes, special pricing can be offered on request for professionals with multiple accounts receivable.
🛠️ Integrations & Compatibility
Multi-tasking AI
Instagram, Facebook, LinkedIn, Twitter/X, Pinterest, and soon more.
Yes, it is possible to connect multiple accounts by social network.
Not yet, but this is foreseen in future updates.
It's under development, but for now, the import is being made locally.
Yes, the web interface is optimized for smartphones and tablets.
It is developing, mobile access is currently via browser.
Not yet, but this feature is under study.
Yes, being online, it is accessible from any system with a browser.
Yes, with Pro and Enterprise plans, several users can manage the content.
Yes, special pricing can be offered on request for professionals with multiple accounts receivable.
📞 Support & Updates
Do you need help? Or even information? We're here to guide you.
Support is included as long as you have an active subscription, regardless of the plan.
Yes, support is available on request to help you get started or optimize your use of the tool.
From our page "Contact"or with our email address: [email protected]
Support is available Monday to Friday from 9am to 6pm.
Usually within 24 hours, and faster for Pro or Enterprise customers.
Yes, Pro and Enterprise forms have access to priority support with shorter response times.
By email, via the dashboard and update notes in the customer space.
The team regularly updates, on average every 2 to 4 weeks.
Yes, you can propose ideas via the contact form or directly to the following email address: [email protected]
